Terms and Conditions

Terms & Conditions


“Buyer” means the consumer who buys or agrees to buy goods on this website.
“Goods” means all products listed on the order and the order confirmation Email/Letter.
“Delivery” means the delivery of the goods to the address specified on the order.
“Consumer” has the meaning given in section 12 Unfair Contract Terms Act 1977.

Crazy Collectables reserves the right to change these Terms and Conditions when necessary, without notice to you and any changes will take effect on the day they are posted.

Website Content

Crazy Collectables works very hard to ensure that the content on the website is correct, however on the rare occasions that we oversell a product your order may be subject to delay or alteration.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures, if there is a clear and obvious pricing error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Acceptance Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.


Delivery charges vary based on your location and the delivery method chosen. You will be able to select and view delivery charges for the options available before any payment is made. Delivery times vary depending on the method you choose. Crazy Collectables is not responsible for guaranteeing your delivery time, and estimated delivery times displayed are those provided by the delivery company in question. Please see our Delivery page for more information on the delivery methods available.

Crazy Collectables will deliver to the dispatch address provided by the consumer, either directly for orders placed by credit card, debit card, or using Trade Points credit, or provided by PayPal when checking out using PayPal. Crazy Collectables do not assume responsibility for goods that do not reach their desired destination. If packages sent by a tracked service are refused by the customer, any charges incurred by Crazy Collectables may be deducted, at our discretion, from any refund later made for that order.


All Items including Pre Orders are to be paid for at the time of placing the order. Any Orders containing pre order products will be dispatched upon release of the product on Pre Order


You have the right to cancel your order before it has been dispatched and receive a full refund. If your order is in processing, it is already in the process of being picked and packed, we may not be able to get to it in time. If we have already dispatched your order, you will have to contact us on [email protected] to arrange a return. This does not affect any rights you have, it’s just a logical process we need to follow.

Crazy Collectables reserves the right to cancel any order without any prior notice.


Crazy Collectables does not accept liability for any errors and omissions and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services.

Crazy Collectables will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Pre Orders

The definition of a Pre Order is the sale of an item before it has been released.

There may be times where an expected release date is moved due to factors outside of our control ie. A delay in receiving items from Pokémon Inc or it’s official distributor. We work on release dates given to us by Pokémon, however these are subject to change.

We dispatch all on time pre orders the day before release to give you the best chance of receiving your products on their release day.

Customer Services

If you have any questions or comments about our service, please don’t hesitate to contact us on [email protected]

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